Contact Us
Got a question about something you've read on Non Gamstop Casinos, spotted an outdated offer, or want to flag a casino we should take a closer look at? This page explains the best way to reach us and what you can expect once you do.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering casinos not on Gamstop. We're not an operator, we don't hold player funds, and we can't place bets, process withdrawals or manage anyone's casino account. What we can do is answer questions that sit within our own remit:
- Corrections or updates to a bonus, wagering term or feature listed on the site
- Questions about how we rate and rank the sites shown here
- Suggestions for a non Gamstop casino, betting site or game provider we haven't covered yet
- General queries about how self-exclusion, licensing or payment methods work in a GB context
- Feedback on the accuracy of a review, published as of {{ fact_check_date }}
What to contact the casino directly for
Some queries need to go straight to the operator rather than to us, since only they hold the account details and transaction records involved:
- Deposit or withdrawal issues, delays, or missing funds
- Bonus terms as applied to your specific account
- Identity verification (KYC) requests during sign-up
- Closing an account or requesting a self-imposed limit at that particular site
Each casino listed in our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed guide runs its own support desk, typically reachable via live chat or email once you're registered with them.
If you're struggling with your gambling
If you're reaching out because gambling has started to feel difficult to control, we'd rather point you somewhere useful than leave you searching. Our Responsible Gambling page sets out tools and support options, and covers how self-exclusion schemes work alongside sites that sit outside Gamstop. It's worth reading whether you're just curious about how these schemes fit together or looking for practical next steps. Remember that all gambling carries risk, and none of the offers on this site are a substitute for staying within limits you're comfortable with.
How our ratings and reviews get updated
When a reader flags something — a changed bonus percentage, a payment method that's been dropped, a licence detail that's shifted — we check it against the operator's current terms before amending the page. We don't accept payment from casinos to alter a rating, and hearing from readers is one of the main ways we catch things that have moved since our last review. If you've noticed a discrepancy on any page, including the details shown for Betmica, Kikibet, Betninja or any other site we cover, let us know what you saw and where.
Before you get in touch
A few checks that often save a round trip:
- If your question is about how we choose and score casinos, our top-rated sites guide sets out the criteria we use
- If it's about who we are and how the site operates, see our About Us page
- If it concerns the terms under which this site operates, check our Terms and Conditions first
- If you're under 18, this site and everything it covers is not intended for you — all offers and reviews are strictly 18+
Response times
We handle enquiries as they come in and aim to reply within a reasonable working timeframe, though this can stretch during busier periods. We won't ask for account passwords, deposit details or payment information — genuine enquiries never require it, and you should treat any request for that kind of detail as suspicious, regardless of who it appears to come from.